Refund policy

This refund policy applies to all digital products and services offered by Tuurio GmbH.

Right of withdrawal (14 days)

Under applicable consumer protection law, you have the right to withdraw from your subscription within 14 days without giving reasons.

Deadline: 14 days from the date of contract conclusion (first payment date or subscription start date).

Exercise: To use your right of withdrawal, contact Paddle support directly or email us at
support@tuurio.com

Subscriptions

Subscriptions can be canceled at any time. Cancellation stops automatic renewal. The current billing period remains active until its end.

Refunds

Refunds are reviewed case by case. If you believe a charge was made in error or a serious technical issue occurred, please contact us within 14 days of the charge.

Trial periods

Trial periods are non-binding and end automatically without costs. A paid subscription starts only if you actively consent (e.g. by clicking "Switch to subscription now").

Non-refundable services

Services already used, usage-based fees, or individually provided services are generally excluded from refund unless legal obligations require otherwise.

EU consumer notice

Statutory consumer rights apply for consumers within the EU. For digital services, the right of withdrawal may expire once contract performance has started and you explicitly consented.

Refund contact

Please send your request by email to:
support@tuurio.com

Please include your email address, billing date, and reason for your request.